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Warranty

WARRANTY OF PRODUCTS

  1. Legal Warranty

All products marketed by the e-commerce portal of Sino-EU Link S.r.l. (www.selmedico.com) are covered by the legal warranty of 12 months for the customer (companies, sole proprietors and professionals that use products for professional purposes and public institutions), and it applies to products that present a lack of conformity, provided that the products itself has been used correctly, in compliance with its intended use and as provided in the attached technical documentation.

By virtue of the legal warranty, Sino-EU Link S.r.l. is liable to the Customer. By law the defect found must be communicated to Sino-EU Link S.r.l. within 8 days from the discovery of the defect itself. The legal warranty doesn’t apply to accidental damage or product failures caused by improper use. See the specific section of sales conditions.

  1. Conventional Warranty

In addition to the legal warranty for lack of conformity, the products marketed by the e-commerce portal of Sino-EU Link S.r.l. (www.selmedico.com), enjoy the manufacturer’s conventional warranty.

The manufacturer’s conventional warranty is additional and not burdensome for the Customer and is provided, at the Customer’s choise, in the manner illustrated in the documentation inside the product packaging and on the website www.sinoeulink.com in the appropriate area and will be provided by service centers authorized by the manufacturer. If, following an intervention by an Authorized Service Center, the defect is not covered by the manufacturer’s conventional warranty, the Customer will be charged for any costs of verification and restoration required by the Authorized Service, as well as transport costs, if supported by Sino-EU Link S.r.l.

In the event that, for any reasons, Sino-EU Link S.r.l. is unable to replace a product under warranty (restored or replaced), it may proceed, with the consent of the Customer, to replace the product itself (if still in the price list) or with another or equal characteristics and value or higher. Finally, upon the release of a discount coupon of the same amount that can be spent on another product valid or 12 months from the time of issue.

No damage can be requested from Sino-EU Link S.r.l. for any delays in carrying out repairs or replacements of products under conventional warranty, except in cases of willful misconduct or gross negligence.

In cases where the application of the warranty provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including the manufacturer’s packaging and any documentation and accessory equipment: manuals, cables, etc…); to limit damage to the original packaging, it’s recommended, when it’s possible, to put it in a second box; in all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided.