Did you change your mind?

Clause 2.4 The Customer may deactivate the Account at any time by sending a specific cancellation request via email to the address recesso@selmedico.com or by filling out the online cancellation form.

How to return a product?

Clause 5.8 Product flaws and defects

  • 5.8.1 The Customer must report to SEL any flaws and defects found in the Products received no later than five (5) days from receiving the Products.
  • 5.8.2 In the event where SEL finds flaws and/or defects in the Products reported by the Customer, SEL will contact the Customer regarding the Products’ return procedure and any refund of payment made by the Customer.
  • 5.8.3 SEL reserves the right, however, to refuse the refund and to charge the Customer for the shipping costs of the return in the event where: (i) the Products have been damaged after delivery to the Customer; (ii) the Products have been used in a way that does not comply with the instructions for use; (iii) the flaw or defect found is due to the Product’s normal wear and tear.

For more information on returns and the right of withdrawal, go to the dedicated section by clicking here.

If you wish to withdraw from the Selmedico.com service, you can fill in the form below, you will receive by e-mail a detailed document to be filled in and returned.